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All Are Welcome At The Bar

We want everyone who visits The Tie Bar website to feel welcome and find the experience rewarding, going above and beyond the recommendations stated in Section 508 of the Rehabilitation Act 1998.

What are we doing?

To help us make The Tie Bar website a positive place for everyone, we've been referring to the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, more compatible with assistive technology, and more user friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA). We've chosen Level AA as the target for The Tie Bar website.

As an ongoing commitment to providing an accessible, user-friendly experience for our guests, we are in the process of building a new website. The new design will improve the online buying process for all users.

How are we doing?

We've worked hard on our current website and we've hired the certified professionals at ilumino, llc to help us achieve our goal of WCAG 2.1 Level AA accessibility. ilumino will conduct testing on a Windows computer using NVDA and/or JAWs and proprietary software.

The pages/documents that are included in their scope of work are:

  • Home
  • Search
  • Ties
  • Custom Ties
  • Product Details Pages
  • About Our Stores
  • Loyalty Rewards Program
  • Wish List
  • Login Form
  • Cart
  • Checkout Process
  • Order Verification
  • Returns
  • Shipping
  • Track My Order
  • eGift Card
  • Tie Subscription Club
  • Accessibility Statement
  • Global Elements (Header, Footer, Navigation, Search)

There are some areas of our website, provided by 3rd party vendors, that we have learned may not be accessible or usable by everyone equally. We have contacted those providers and requested that they correct any code that does not comply with the WCAG 2.1 Level AA guidelines and we will update those areas as soon as possible. Excluded areas include the following:

  • These areas will be identified during the current audit process and will be added here once the audit is complete.

We will monitor the website regularly to maintain our ongoing commitment to delivering a site that is accessible to the largest possible audience. If you have any concerns about the usability of our site or find a feature that is inaccessible, please contact us using the information below. We will make every reasonable effort to accommodate requests.

Let us know what you think

If you enjoyed using The Tie Bar website, or if you had issues with any part of it, please get in touch. We'd like to hear from you in any of the following ways:

  • email us at accessibility@thetiebar.com
  • contact our Customer Service team at 877-888-TIES (8437) or 312-690-2900 (outside the US). Customer service hours can be found here.