What Is Your Return/Exchange Policy?
First and foremost, we want you to be happy.
If you are not 100% satisfied with our items, you can return them for a refund or exchange them for new items. If you purchased using PayPal, any unwanted items can be returned for a refund (no exchanges). If you purchased through Amazon, the return must be processed through your Amazon.com account.*
We ship all domestic exchanges for free through our Standard service, even if you add additional items to your original order!
To receive a refund or an exchange, items must be unworn, in new condition, in the original packaging and postmarked within 30 days of the purchase date. Please also include the original packing slip when returning any items.
The first step is to fill out and submit your order information through our online Returns Form: Click Here!
After submitting the Returns Form, a link to your prepaid label will be emailed to you. Print the pre-paid shipping label from the e-mail and attach to your return package. Please keep this email as it will also contain the link to track your return shipment.
A $5.99 fee will be charged for returning items using the pre-paid label. You can either leave the package in your mail box or drop it off at any United States Postal Service (USPS) location.
Any credits for your return will be issued back to the original credit card. We do not refund shipping charges. Refunds will be issued within five to ten business days of initiating the return, depending on your financial institution. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
We don't offer prepaid labels for customers residing outside the contiguous US. For these customers, please send back the materials to our address with your chosen shipping provider. If you are returning a shipment internationally, be sure to mark it with NO VALUE. Any international packages shipped to us that are marked with any value (thus imposing duty payment upon us) will be refused by The Tie Bar.
Mail Returns to:
Attn: The Tie Bar
1200 Worldwide Boulevard
Hebron, KY 41048
*Please note that our return policy does not apply to Gift Cards or Tie of the Month Club members. All wholesale, custom or specially-placed orders are final sale, no returns accepted.
By law, we are obligated to apply our return policy in a uniform manner, so if you are returning any items, be sure that it is within our 30-day policy. Otherwise, we cannot accept your return.